POPIA Disclaimer

1Introduction

URBYN ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and your rights regarding your personal information.

By booking a service through URBYN, using our website, communicating with us, or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

2Responsible Party

Business Name: URBYN (Pty) Ltd

Registration Number: 2025/684427/07

Email: info@urbyn.co.za

Telephone: +27 69 055 1241

Physical Address: 14 Sandpiper Place, Hout Bay, Cape Town, Western Cape, 7806

3Information We Collect

Depending on the services you request, URBYN may collect:

• •Full names
• •South African ID numbers or passport numbers (where required)
• •Email addresses
• •Telephone numbers
• •Physical and postal addresses
• •Vehicle registration numbers
• •Vehicle Identification Numbers (VIN)
• •Vehicle make, model, derivative and year
• •Vehicle mileage (odometer readings)
• •Vehicle photographs
• •Vehicle videos
• •Inspection locations
• •Seller information
• •Dealer information
• •Payment and billing information
• •WhatsApp messages
• •Voice notes
• •GPS location where voluntarily shared or required for service delivery
• •Any documents, photographs, files or information voluntarily submitted during the booking or inspection process

4Why We Collect Your Information

We collect and process your information to:

• •Process bookings
• •Perform vehicle inspections
• •Produce vehicle inspection reports
• •Communicate with customers
• •Schedule inspections
• •Process payments
• •Issue invoices
• •Provide customer support
• •Improve URBYN's services and customer experience
• •Develop and improve our AI-assisted inspection platform and reporting processes, using anonymised information where reasonably possible
• •Meet legal, regulatory and accounting obligations
• •Send marketing communications only where you have provided your consent

5How We Protect Your Information

URBYN uses reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to personal information is restricted to authorised personnel, approved contractors and trusted service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality or contractual obligations.

6Sharing Information

Your information may be shared only where reasonably necessary with:

• •URBYN directors and authorised employees
• •Approved URBYN inspectors and contractors
• •Secure cloud hosting providers
• •Payment processing providers
• •AI technology providers used to assist with report generation
• •Approved software and technology service providers supporting URBYN's operations
• •Professional advisers, including accountants and legal advisers
• •Government authorities or law enforcement where required by law

URBYN does not sell personal information to third parties.

7AI-Assisted Services

URBYN uses AI-assisted technologies to help prepare vehicle inspection reports and improve inspection consistency.

These technologies support the inspection process but do not replace professional judgement. Final reports remain based on the observable condition of the vehicle at the time of inspection.

Where practical, anonymised information may be used to improve our systems and services.

8Cross-Border Processing

Certain technology platforms and service providers used by URBYN may process or store personal information outside South Africa.

Where this occurs, URBYN will take reasonable steps to ensure that appropriate safeguards are in place and that such processing complies with POPIA and other applicable legal requirements.

9Retention of Information

Unless a longer period is required by law, URBYN will generally retain:

• •Inspection reports for five (5) years
• •Booking records for five (5) years
• •Financial and accounting records for seven (7) years

Information will be securely deleted or anonymised when it is no longer required.

10Marketing

URBYN will only send promotional emails, newsletters or marketing communications where you have expressly opted in.

You may withdraw your consent at any time.

11Your Rights

Subject to applicable law, you may:

• •Request access to your personal information
• •Request correction of inaccurate information
• •Request deletion where legally permissible
• •Object to certain processing activities
• •Withdraw marketing consent at any time

Requests may be submitted to:

Email: info@urbyn.co.za

12Cookies

Our website may use cookies and similar technologies to improve user experience, website performance and analytics.

You may adjust your browser settings to disable cookies, although doing so may affect certain website functionality.

13Changes to this Policy

URBYN may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.

14Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

URBYN (Pty) Ltd

Email: info@urbyn.co.za

Telephone: +27 69 055 1241

14 Sandpiper Place, Hout Bay, Cape Town, Western Cape, 7806

If you believe that URBYN has processed your personal information in a manner inconsistent with POPIA, we encourage you to contact us first so that we may attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Regulator (South Africa) in accordance with applicable legislation.